According to an ongoing study conducted by Lou Adler, CEO of Performance-based Hiring Learning System, around 85 per cent of jobs these days are filled via some kind of networking. This is a great statistic for recruiters, because our whole job revolves around connecting talented people with clients that need new hires.
Recruiting is all about who you know, whether it's potential candidates, other recruiters or prospective clients.
However, many Australian recruitment professionals consider networking to be primarily talent-focused – if they are doing it, they're doing it to find candidates, not to build their personal network of connections. But networking might be more necessary to successful recruitment than agencies in Australia think.
Do I have to be networking as a recruiter in AU?
If you want to go far in the industry, then yes. Recruiting is all about who you know, whether it's potential candidates, other recruiters or prospective clients. LinkedIn might seem like the go-to method for building your network, but online connections are significantly less meaningful than relationships that have been built in-person.
The best place to start? Australian recruitment agency networking events. Even though they're designed for job-seekers, these meetups could supply you with a bunch of new contacts – ones you probably wouldn't have met online. Through these connections, you can bring more business to your agency – whether it's through new talent, new clients or a new recruiter.
How can TRIS help me network better?
TRIS Recruitment Software from Recruitment Systems is designed to make recruiters' lives easier across the board. Many recruitment software solutions try to automate the human-to-human component of recruiting, but this – like networking – is at the heart of the profession and can't be replaced by an app.
TRIS, on the other hand, eliminates the daily administrative tasks that recruiters must go through, allowing them to focus more of their energy on building interpersonal relationships across their network. Our mobile app, TRIS5, will arrive in 2018 and is specifically engineered to allow for speedy and efficient candidate management on the go.
Hopping on a flight? No problem – TRIS5 will automatically back up your work offline and sync once you have service again. No other software in the industry can do this; TRIS5 is wholly unique and wholly exceptional. For more information, please reach out to a representative from Recruitment Systems today.
25 Sep, 2017
4 recruitment KPIs to keep an eye on in your AU business
As much as recruitment is about the intrinsic building of interpersonal relationships, there are strategic factors to take into consideration if you want your agency to succeed. Known as key performance indicators, or KPIs, these tools will help Australian recruitment agencies measure their performance and drive their business forward.
There are four primary KPIs that recruiters should be monitoring. However, don't forget that there's more to recruiting than getting the numbers right on paper – Australian recruitment guru Greg Savage explains this in the video below.
With that said, what are the best KPIs recruiters in Australia should at least be paying attention to?
1. Quantity vs. quality of candidates
As recruiters slowly accumulate contacts and build their candidate database, one thing will become very apparent: Whether they're recruiting based on quantity or quality. Talent pools that are full of high-quality candidates are not built overnight, but they are undoubtedly more worthwhile pursuing.
If you find yourselves with too many contacts, it might be time to re-evaluate your approach.
If you find yourselves with too many contacts, not enough of whom are the cream of the crop, it might be time to re-evaluate your approach. Focusing on quality will increase your success rate in the long run.
2. Sourcing data
When measuring both individual and agency-wide performance, it's important to look at which sources are successful and which are not. This 'success' can be measured in terms of the sheer number of candidates you get, the highest quality contacts or perhaps the ones that stick around the longest.
Are these contacts people you got in touch with through Australian networking events? Job ads? Social media trawling? Regardless, knowing and utilising this information will help you better target your candidates in the future.
3. Time to hire
Getting a hire is a great achievement, regardless of how long it takes, but a drawn-out hire is worth making note of. Slow processes might be alright in the long run, but quick hires are also integral to the continuous success of a recruitment agency.
How long is the process of connecting candidate to client to the signing of an employment contract? How many of these potential hires fall through? Is there anything you can be doing better to expedite the process? This data will be helpful as you measure your own success.
TRIS5 will handle the daily administrative tasks, allowing you to focus on measuring those KPIs and building personal relationships.
4. Technology performance
As recruitment becomes more digitalised, it also becomes key to look at how your applicant tracking system and recruitment software impact the business. Recruiters rely on technology to help them manage and organise their day-to-day, so measuring the efficiency of your system is important.
Unfortunately, many recruitment software programs are still only desktop compatible – this prevents you from working on the go and will soon be outdated. Luckily, there are some companies out there that are paving the way for new and innovative ways to manage candidate bases, even from your mobile.
Recruitment Systems is one of these companies. We're soon releasing TRIS5, our mobile recruitment management app – this revolutionary system will allow recruiters to stay updated on their candidate pool at all times. Like TRIS Recruitment Software, TRIS5 will handle the daily administrative tasks, allowing you to focus on measuring those KPIs and building personal relationships.
To outsiders, recruiting might look like a fairly easy job – you make connections, find suitable candidates, set them up with clients and wait to see if it's a fit. However, those who live and breathe recruiting know that it is far from easy, especially when you're dealing with a talent shortage like Australia's.
"It's becoming increasingly difficult for organisations to find the right talent with the needed experience."
Recruiters only want to offer their clients the cream of the crop in terms of job-seekers, but what if there simply aren't enough skilled candidates to go around in Australia? This has been a significant issue over the last few years, with Bullhorn's 2017 Australian Recruitment Trends Report revealing that over 65 per cent of agencies claim that they feel the pressure of the shortage.
Australia has a talent shortage?
It sure does. Nearly 40 per cent of employers in Australia reported difficulties in finding qualified hires in 2016, according to research from ManpowerGroup. Though this is an improvement on 2015 figures, there are still significant challenges in talent acquisition. Richard Fischer, ManpowerGroup ANZ's Managing Director, elaborates.
"Technology has shifted market demands and dramatically changed the way we work. It's not only reshaped existing roles but created completely new jobs that were unheard of only 10 years ago," he explains. "With so many new fields emerging, it's becoming increasingly difficult for organisations to find the right talent with the needed experience."
What should recruiters do about this shortage of talent in Australia? There are a couple of things that might help.
The first way to begin coping with a small candidate pool is by not relying solely on social media. A good chunk of the eligible workforce will be older, making it less likely that they'll be using social media, so recruiters need to use other methods of finding them.
It also makes sense to continue trawling for new candidates, even when you don't necessarily need them – this way, you always have something in the pipeline. If you're still having trouble, consider expanding your talent pool. HR Partners suggests considering some of the two million Australians with disabilities, as this is a pool that is commonly overlooked.
Finally, you might benefit from upgrading your candidate management software – by taking the administrative tasks off your hands, systems like TRIS Recruitment Software give you more time to focus on growing your talent pool. Reach out to a representative at Recruitment Systems today to hear more.
13 Sep, 2017
Let’s hear from the people: 4 tips to improve candidate experience
Customer service and experience is one of the most important aspects of a business. Don't think customer service is applicable in recruitment? Think again. As recruiters in Australia, we deal with 'customers' in the form of both our clients and our talent, making it extra important to improve the candidate experience.
The experience a candidate has with a particular recruiter can affect their decision to continue working with the agency.
With candidates in particular, the experience they have working with a particular recruiter can make or break their decision to continue working with the agency. There are a number of different ways that recruiters can perfect the talent experience and keep Australian candidates happy – here are four of the most important.
1. Be straightforward
Though this is applicable in virtually all walks of life, it's especially important when you're interacting with job-seekers. In the same way that no one appreciates being left in the dark, waiting to hear back from an interviewer, people don't appreciate it when recruiters are noncommittal or vague.
Keep it short, snappy and straightforward. If you get to the point, put all the cards on the table and then let the candidate decide whether or not they want to proceed, they'll understand you mean business and take things seriously.
Communication is integral to the candidate experience – Undercover Recruiter emphasises that recruiters should keep their candidates updated on the process every step of the way. Even if there aren't new updates, it's good form to check in with your talent to set their minds at ease.
Candidates are 95 per cent more likely to reapply for a different role if they had a good experience.
Engaging with candidates, making them feel valued and filling them in on what's going on will give them a positive impression of working with your agency. Even if a given individual isn't successful with one opening, they're 95 per cent more likely to reapply for a different role if they felt like the recruiter they worked with handled things well, according to a study conducted by Talent Board.
3. Offer feedback
In scenarios where a candidate isn't successful, or even before they go to an interview, it makes sense to provide them with feedback. Many people aren't necessarily aware of their strengths and weaknesses professionally, and it might be up to you – as the facilitator – to fill them in.
Whether you're providing someone with constructive criticism or giving them praise on a job well done, offering feedback is an essential part of engaging with candidates.
4. Keep up with technology
It might not seem particularly relevant at first, but staying up-to-date with recruitment software helps Australian agencies ensure the smoothest and best possible candidate experience. Without a proper system in place, recruiters can potentially waste hours on tedious administrative tasks – time that would be much better spent building meaningful relationships with candidates.
Luckily, recruitment technology is constantly evolving, making recruiters' lives easier by the day. With administrative and candidate management systems such as TRIS Recruitment Software, recruiters can manage their talent pools and still have time to spare.
For professionals who are constantly on-the-go and can't be bogged down by an unwieldy computer, Recruitment Systems has an exciting new product that will be released in 2018. Called TRIS5, this mobile app allows recruiter to work on the go, saving data offline and letting you keep working while in transit. Keep your eyes out for it next year!
Recruitment agencies are in the business of hiring – however, that doesn't mean it's always easy for them to head hunt or hire the best recruiters on the market. In addition to ensuring that your daily administrative tasks are taken care of, it's important to be able to scout the best talent – not only for clients, but also for your own agency.
Here are some tips for finding, vetting and hiring another recruiter for your firm.
1. Keep your eye out
In the same way that recruiters are almost always looking for passive candidates, they should also be keeping their eyes peeled for potential new colleagues. There are many ways to find the best recruiters for your agency, including scouring unrelated talent pools – these can actually yield the most promising new hires for your agency.
Talent pools for unrelated job opportunities can yield the most promising new hires for your agency.
Neil Bolton, CEO of Recruitment Systems, claimed that he had better luck hiring personable non-recruiters who didn't come with bad habits and limited perspectives.
"When I was recruiting everyone 'knew' that a recruiter could only manage maybe 25 active contractors. But I hired someone from outside recruiting who did not have that internal restriction, and within two years she was running 70 contractors. She didn't know what the limit was."
If you encounter someone with the potential for recruiting, follow that instinct – you never know what could happen.
2. Do some digging
Once you've located some quality candidates, the next step is to take a look at their track record. Entrepreneur suggests asking recruiters questions like, "How do you source and manage candidates?" and "How do you assess cultural fit for your clients" to see how engaged they are in their job.
Ask questions about how they build relationships, how thorough they are and how they work on their own personal development.
In cases where a candidate shows potential but doesn't have concrete recruiting experience, ask questions about the ways in which they build relationships and networks, how thorough they are in their jobs and how they work on their own personal development.
3. Give them the day-to-day treatment
Observing how a candidate handles the day-to-day responsibilities of being a recruiter can be a revealing step in the process, primarily because you're hiring them for essentially the same job you have. Consider setting up a faux phone interview, or seeing how they would write a specific job posting.
It might also be beneficial to show them how helpful administrative platforms, such as TRIS recruitment software, can be for agencies. For a demo of the product, reach out to Recruitment Systems today!
Working remotely is one of the fastest growing workplace trends today, with one in three Australians now regularly working from home, according to the Australian Bureau of Statistics.
One in three Australians now regularly works from home, according to ABS.
This type of employment has become easier in many industries with the growth and developments of technology, but how does it affect talent acquisition? Recruiters have started doing their jobs remotely as well, finding and interviewing potential candidates over the internet with recruitment software rather than in person.
While this can be extremely beneficial in some situations, hiring a remote recruiter for your agency can also present a number of challenges. Let's look at some of the positive and negative aspects of incorporating remote recruiters into your agency.
Advantages of managing a team of remote recruiters
One of the main benefits of bringing on remote recruiters in the recruitment industry is that agencies can pick and choose recruiters based solely on candidate management experience and talent rather than geographic location – this is an invaluable asset, as it means you will potentially have a much stronger team than you would otherwise.
Remote recruiters also tend to cost less than in-house employees, as the job comes with the same responsibilities but none of the liabilities. Ultimately, qualified remote recruiters have the same job as in-house recruiters and utilise the same recruitment databases – they just work on their own schedules and don't require the same infrastructure as the latter.
Drawbacks of employing remote recruiters
Although it might save you money and give you access to a larger talent pool, managing a team of remote recruiters can also have its challenges. One of the biggest ones is the potential for miscommunication; as with all online interactions, the lack of interpersonal contact can lead to frustration and gaps in correspondence, according to Juice.
The lack of interpersonal contact can lead to frustration and a lack of communication
Training can also be a particular challenge when managing a remote team, especially if your company has a very specific induction program.
Organising a team of remote recruiters for your agency can be both beneficial and challenging. Regardless of whether you keep your employees in-house or expand outwards, all recruiters can benefit from specifically designed programs, such as TRIS recruitment software, that handle the day's administrative tasks and allow recruiters to focus on finding the best possible candidates.
The specifics of each hiring process are different, but one thing remains the same: a candidate who is worth interviewing must be 'sold' on the open job. This process becomes significantly trickier when you're hiring on behalf of a client. Recruiters faced with this problem might wonder how they can sell a difficult job opening, especially for a third-party client.
It's the recruiter's job to ensure that the opening is presented in the most appealing way possible.
Here are three ways agency recruiters can convince a candidate that a particular job is worth taking.
1. Find the USP
Researching and getting to know the client is obviously an important part of recruiting for them, but it becomes even more essential when you're trying to recruit for a difficult job.
In these cases, recruiters need to find and highlight the client's unique selling point, or USP, by communicating with them. Perri Chase, CEO of Archively, gives an example on her Medium page of a poor recruiting experience to demonstrate the importance of communication with the client to fully understand (and sell) the job at hand.
""[The recruiter] should have asked […] to get an understanding of where we are and where we are going. It would be great for him to understand where our product is going and how our needs will evolve."
2. Practice your pitch
Forbes suggests that before they begin the hiring process, agency recruiters should look at the job and ask, "Would I accept this position?" If so, great – if not, they should practice pitching the employment opportunity, even if it's a challenging one.
Recruiters need to find the client's USP: the aspect of the job or company that will keep candidates interested.
For example, if the day-to-day of the position in question isn't particularly compelling, it makes sense to highlight opportunities for growth, company culture or any other unique benefits that come with the job, according to Workable.
3. Be friendly and organised
It might seem obvious, but a personable and excited interviewer will transfer their passion to the candidate. Keep in mind that you are the only link between candidate and client – everything they know about the job they know from you, so put on your best smile and sell the job.
Recruiters who are frazzled or disorganised during the interview will also not present the best portrayal of the client to the candidate. To streamline your recruiting process and eliminate your daily administrative tasks, take a look at TRIS Recruitment Software, or get in touch with us today.
12 Jun, 2017
Talent or experience: which is more important in a candidate?
Is potential more important than experience in a job applicant? The age-old question plaguing recruiters has never been more relevant than it is in Australia's competitive business world today.
Recruitment agencies are often presented with a wide swathe of candidates, some of whom have rock-solid CVs and others who are fresh out university, full of untapped potential. How can Australian recruiters decide whether to hunt for talent or experience from their recruitment databases?
Hiring for experience
Having an extensive CV never hurt a job applicant, and recruiters will naturally pay attention to candidates who boast impressive credentials. Experience is especially important when hiring for a leadership position; the risk of bringing on someone without solid leadership experience is much greater in this situation than it would be for an average job opening, according to Entrepreneur.
It pays to bring on someone who can hit the ground running without a great deal of direction.
It might also be a good idea to hire for experience if you think the client company lacks the time or resources to train a new employee from the ground up. In these cases, it pays to bring on someone who can hit the ground running without a great deal of direction.
Hiring for talent and potential
If you're in the recruiting process for a non-leadership position and have to choose between a candidate with potential and a great work ethic and another with an impressive CV but less personality, it might make sense to go with talent. Organisations that have the time to nurture and grow new talent often stumble upon gold mines when they bring on fresh graduates that show enormous potential.
For companies that are looking to rebrand or appeal to a new demographic, hiring an inexperienced, yet talented candidate could provide the unbiased perspective needed to give the business an edge.
Which should I choose?
The decision between these two types of candidates depends entirely on the specific situation. If the client already has a team of competent and experienced employees, keep your eye out for fresh talent to balance out the ratio. With younger or smaller companies that lack such a team, it might be smart to invest in an experienced hire who can pave the way.
The most important component, according to Forbes, is to allow your human judgment to take control; if you believe one candidate would make the best hire, don't second guess yourself. Whether you're hiring for experience or talent, TRIS recruitment software can help with candidate management by removing the administrative tasks from your day to day. Get in touch with us today!
Recruiters in Australia naturally want to attract the best, most qualified talent when looking to fill an open position. Unfortunately, many of the quality candidates out there are already employed – after all, they're in high demand. How can companies draw hidden talent out and efficiently recruit these quality candidates?
Sometimes, spreading the word that you're hiring isn't enough to reach the most qualified workers. Take a look at these ways to attract and retain passive candidates.
What is a passive candidate?
Passive candidates are defined as employees who aren't actively job seeking but who could potentially be open to another job opportunity if it presented itself. Naturally, they can be difficult to ensnare because they are likely comfortable in the position they currently hold.
While it would be easier for companies to stick to traditional recruiting methods and settle for active job seekers, these inactive candidates are often thought to have something of value that regular applicants might lack, like a higher education or extensive experience. Many companies without targeted strategies miss out on such candidates because they haven't taken the time to update their recruitment databases – doing so would allow them to locate and manage quality workers much easier.
Many companies miss out on such candidates because they haven't taken the time to update their recruitment software.
Passive recruiting techniques in Australia
Though there are various methods for attracting passive job applicants in Australia, the easiest one is to find and capitalise on your company's unique selling points. In order to get a passive candidate to justify leaving their company and joining yours, you must first convince them that working at your business will benefit them more. They already have a job – you need to offer them something they don't already have.
Beyond that, it is important for companies to make the application process as easy as possible, as passive job hunters are less likely to dedicate a significant chunk of time to filling out a complicated application than active seekers. Recruitment software, such as TRIS, can help you design an efficient and effective application process for candidates.
TRIS allows you to focus on locating and pursuing passive candidates while the software takes care of the rest. Get in touch today to hear how you can better manage your recruitment system.
15 May, 2017
3 reasons why employer branding is important for recruitment
If you imagine the phrase 'employer branding', it is typically in the context of bringing in more business and improving the way potential customers view the company. In today's technical age, however, branding is equally important when it comes to scouting and managing quality job candidates.
Creating an employer brand in Australia can be difficult and time-consuming, but it's an important step to take if you want to hire the best. Why? Because the best want three things: values, company culture and tech-forwardness in their job. The easiest way to demonstrate that you have those things is by building a fantastic brand – read more here.
58 per cent of millennials would take a pay cut if it meant working for a company whose values they aligned with.
1. The best candidates are looking for values
Young job seekers these days are driven by a different set of factors than many older generations. In particular, 58 per cent of millennials say they would take a pay cut if it meant working for a company whose values they aligned with, according to a 2012 Net Impact survey.
For this reason, it is incredibly important for companies wanting to hire top new talent to immediately present candidates with their best features. This means making the company values a central aspect of the website (as well as the job posting) so everyone who visits has a clear picture of the impact your business has on the world.
2. They're looking for company culture and diversity
Most candidates today are also looking for businesses with diversity and a vibrant office culture – they want work to be ethically rewarding as well as fun. It is important for employers to tactfully advertise their culture, as well as the particular perks of the office (end of month drinks, table tennis, bean bags etc.) as these seemingly minute details could be make-or-break for the candidate.
3. They're looking for tech-forward businesses
Business today is wholly centred around technology – it's the way of the future, and is therefore a big pull for millennials. It is important for you, as an employer, to demonstrate your digital aptitude to all potential candidates if you hope to compete for their employment.
Many companies choose to revamp their websites to make them clearer and more user friendly. This will not only keep customers on your site longer, it will attract tech-savvy talent to your page and give them a reason to pursue a career with you.
If you're rebranding and updating your website, it might also be smart to update your recruitment system. Check out some of our e recruitment options today to learn more about how you can attract and manage top talent.